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Appointments

To make an appointment please phone the appointment line on 0115 9301105.  If your problem requires urgent attention or if you are acutely ill you will always be seen on that day, but not necessarily by your own doctor. For routine matters please arrange to see your own doctor, who will know your medical history. Try and make follow-up appointments well in advance. To enable us to direct you to the most appropriate clinician you will be asked the nature of your problem, if the problem is personal and you do not wish to disclose this, please advice the receptionist.

You can also book/cancel appointments and request repeat prescriptions on-line with SystmOnline via the link at the top of this page.

You can request a password from surgery to allow you to access the link, please bring a driving license or passport as proof of identity to reception.

Urgent Appointments

Urgent/same day appointment requests will usually be dealt with by the triage nurse, who will telephone you to discuss your problem. She is fully trained and will be able to direct you to the most appropriate person; whether that be simple advice over the telephone, being seen by the nurse, or being seen by the doctor.

When using this service please keep your line free for the nurse to contact you.

Extended Hours Hub

Local GP practices are working together to offer patients better access to appointments in Long Eaton and Ilkeston through our Erewash Extended Hours Hubs- that means we are able to offer appointments at a time which is most convenient for you either at Long Eaton Health Centre or Ilkeston Community Hospital.

You can now book appointments in the evenings and at weekends from Monday – Friday 6.30pm – 8.00pm and Saturday and Sunday mornings the service is also available on Bank Holidays.   Appointments can be booked via the appointment line 0115 9301105.

Sick Children

Please telephone the surgery to book an urgent appointment or advice. Sick children will always be seen as soon as possible if brought to the surgery (which may well be quicker than a home visit).

Telephone Numbers & Surgery Times

The Old Station Surgery

For appointments telephone 0115 930 1105 between 08:00 – 18:30

Doctors' Consultation Times Start From:

08:00 am and 2 pm

Kirk Hallam Surgery

For appointments telephone 0115 930 1105 between 08:00 – 18:30

Doctors' Consultation Times Start From:

8 am and 2 pm 

Cotmanhay Surgery

For appointments telephone 0115 930 1105 between 08:00 – 18:30

Doctors' Consultation Times Start From:

8 am and 2 pm

Extended Hours

Surgeries at The Old Station Surgery are now available on Tuesday and Thursday from 07:30 and on Saturday mornings from 08:00 – 11:00 (for pre-bookable appointments only).

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Late Arrivals for Appointments

The practice will, as far as practicable, see patients who arrive late. However if you are more than 10 minutes late for your appointment you may be asked to re-book your appointment, or asked to wait, but this may be until the end of surgery and will therefore involve a considerable wait.

It is generally inappropriate to delay patients who have arrived on time to accommodate earlier patients who have arrived late, however where an opportunity develops (for example where an earlier patient has been seen quickly and the GP/Practice Nurse becomes “ahead of time”) it may be possible to see a late arrival in the gap.

Appointment Reminders by Text

Text messages will be sent to your mobile phone to remind you of your appointment, please ensure you read this to confirm your appointment time and location. Please remember to cancel your appointment if it is no longer required.

 

 

 
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