Welcome to Old Station Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format.
It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
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*NEW TELEPHONE SYSTEM*
The new telephone system should now be operational at Old Station Surgery and Kirk Hallam Surgery.
This new system will see just one number being used: 0115 9301105
From there, the caller has a number of options to choose from:
1 - Appointments
2- Appointment cancelling
3 - Home visits
4 - Enquiries
There was an issue with a piece of equipment received at our Cotmanhay surgery,
meaning there has been a slight delay setting up the new system there.
All being well, this should be resolved by the 23rd December 2019.
Thank you for your continued patience with any disruptions to our service during this time.
The Old Station Surgery team
We are delighted and proud to announce that we have achieved approval as a training practice,
helping qualified doctors complete their specialist training to become qualified GPs.
This role is termed a GP registrar.
We plan to take on our first GP registrar from August 2019.
We welcome our new GP registrar, Dr Khan (female).
GP registrars are active team members with a full part in the work of the surgeries, seeing patients, doing telephone consultations, home visits and attending practice meetings.
They tend to have 4-12 month placements with the surgery. Their work is supervised by our approved GP trainer (Dr Zaklama), but you will find much of the time
they are consulting patients independently. It is a vital part of their learning that they experience the various challenges of general practice,
in addition to regular joint/observed surgeries and teaching sessions with their trainers.
You may be asked for your permission to video your consultation (excluding clinical examinations) in order that this recording can be used in a teaching session between
GP trainer and GP registrar. These recordings are deleted immediately after use, and permission can be refused prior to OR after a recording has taken place.
Your refusal will not affect your treatment in any way.
You will be informed at the point of booking your appointment if your consultation will be with a GP registrar.
You can still choose to consult with another doctor of your choosing at the practice, but to do so may require you to wait longer for a consultation.
We would stress that all aspects of general practice, including training, are governed by rules of strict confidentiality.
It is our belief and aspiration that achieving training practice status will enhance the quality of care we provide,
by allowing the surgery to benefit from fresh ideas and new approaches brought by young, enthusiastic doctors.
Patients will additionally benefit from an availability of a wider range of clinicians with which to consult,
with a greater variety of skills and training.
By maintaining our status as a training practice, we will be able to demonstrate the consistent high standards
of clinical care we provide for our patients, as is required to remain an active training practice.
Our dedicated team are here to treat those minor ailments that occur as well as providing
specialist management of long-term conditions and clinics covering a wide range of healthcare issues.
The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
As one of the largest practices in Derbyshire,
Old Station Surgery and our two branch sites
- Cotmanhay and Kirk Hallam -
serve over 15,000 patients within the Ilkeston area.
Our experienced clinical team consists of:
• 13 GPs
• 8 nurses
• 3 health care assistants
• 1 phlebotomist
• 1 clinical pharmacist
all committed to utilising their training to provide the best care possible.
Behind our clinicians is a team of:
• 14 receptionists
• 3 medical secretaries
• 6 administrators
• 1 practice manager
there to support our clinical staff and provide assistance to our patients.
We are partnered with Nottingham University to provide experience to medical students, and are currently in the process of becoming a training practice;
this will enable us to take on trainee GPs and help secure new Doctors for the NHS.
Wheelchair access and disabled WC are provided at all three surgeries.
If access or the facilities we provide present any problems to the disabled we would welcome any suggestions for improvements.
(Site updated 09/01/2020)