The On Day Service

The On Day Service (ODS)

 The On Day Service is running in the areas of Ilkeston and Long Eaton to improve access to primary care.

Patients who call their GP for an appointment may be directed on that same day to the On Day Service where they will be seen by a GP or an advanced nurse practitioner as appropriate.

The On Day Service is available from 8am to 6.30pm on weekdays, excluding bank holidays. To use it, patients just call their normal GP number.


The On Day Service – making it easier for you to receive the care you need on the same day

  • Making it easier for patients to receive a same day consultation with the relevant healthcare professional
  • Increasing capacity and reducing waiting times for patients
  • Practices working together to offer faster more responsive access
  • Giving patients improved, quicker access to the healthcare they need
  • Reducing A&E attendances


First Contact Practitioner (FCP)

The role of First Contact Practitioners (FCPs) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway.

FCPs are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions.

They may also be known as Advanced Practice Physiotherapists (APP) or MSK Practitioners.

Inclusion criteria for the Erewash FCP service:
  • Over 18 years of age
  • Musculoskeletal
  • Soft tissue injuries, sprains, strains, sports injuries
  • Arthritis (any joint)
  • Possible problems with muscles, ligaments, tendons or bone
  • Spinal pain including lower back pain, mid back pain and neck pain
  • Spinal-related pain in arms or legs, including nerve symptoms e.g. pins and needles
  • Post-orthopaedic surgery


The FCP will:
  • Assess you and diagnose what’s happening
  • Give expert advice on how best to manage your condition
  • Refer you on to specialist services if necessary