Staff shortages due to Covid. 

We are currently experiencing staff shortages due to Covid which means several Nurse led clinics had to be cancelled. We are working hard to find additional cover to provide these essential services to our patients. 

In light of this we would like to ask all patients attending the surgery who develop any flu or Covid like symptoms to inform our reception team of this at the time of appointment booking and to wear a face mask whilst on our premises. This is to protect our staff so that they can remain at work and provide essential services our patients need. 

Thank you for your understanding and support with this. 

STAFF SHORTAGES -UPCOMING CLOSURES

 We are currently affected by staff absence due to sickness. We are working hard to ensure we still provide  best care possible to our patients, however on we had to re-arrange some of pre-booked clinics and we will be contacting all affected patients. 

Unfortunately, on some ocassions we had to take difficult decision to close our branch surgeries an the following sites will be affected: 

Kirk Hallam 08.07.24 closes at  4pm

Cotmanhay 08.07.24 Closed all day 

Kirk Hallam & Cotmanhay 10.07.24 closed at 12.30pm for staff training

During these closures you can contact still the Old Station Surgery. 

We apologise  for any inconvenience caused and thank you for your understanding. 

STAFF TRAINING

On Wednesday 11th September the surgery will close at 12:30pm for staff training

For anything urgent please use Get help for your symptoms - NHS 111 or call 111

Please consider how to access the appropriate help

Find a pharmacy - NHS (www.nhs.uk)

When to visit an urgent treatment centre (UTC) - NHS (www.nhs.uk) 

 Current demand continues to exeed capacity.

We are under extreme pressure due to a combination of high demand, staff sickness, unfilled vacancies, and lack of GP locum availability.

Please consider how to access the appropriate help.

If we are full for the day you can still use Get medical help - NHS 111  or call 111 and you will be assessed on the basis of clinical need and urgency.

You can also access your local treatment centre through 111 Urgent care services - NHS (www.nhs.uk)

Your local pharmacy can help you with advice and minor ailments. Find a pharmacy - NHS (www.nhs.uk)

Thank you for your understanding and patience.

Respect NHS Derbyshire

Our staff are trying to give you the best quality care. Abusive behaviour will only reduce the quality of care you receive, please think before you speak to staff. Our staff have the right to refuse your care if you are abusive towards them.

Abuse means shouting, swearing, homophobic or racist language & nasty comments.

If you think we can improve the way the practice operates, please ask to discuss your comments with the practice manager. They can try to resolve your issue, or improve to give you the best care possible.  

Our vision and values

We strongly believe in working cohesively in a caring and supportive environment. We strive on supporting people to achieve their full potential through personal development.  

With regards to patients and the way we run our services, we strive to achieve the following 5 Ps: 

Promise to do our best for patients by

Providing the highest standard of care 

Promoting Patient Participation & Patient wellbeing 

Practicing highest standards of hygiene

Protecting patient confidentiality & integrity

          Compliments, Comments, and Suggestions leaflet

          Complaints Policy

           Feedback Form

           Complaints Form