STAFF SHORTAGES -UPCOMING CLOSURES

We are currently affected by staff absence due to sickness. We are working hard to ensure we still provide best care possible to our patients, however on occasion we have to re-arrange some of pre-booked clinics and we will contact all affected patients.

Unfortunately, on some occasions we have to take the difficult decision to close our branch surgeries and the following sites will be affected:

KIRK HALLAM SURGERY - FRIDAY 23rd MAY CLOSED PM

During these closures you can still contact us at the Old Station Surgery.

We apologise for any inconvenience caused and thank you for your understanding.

The call I just took

Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the clinical team, and without them, there is no access.

But constant abuse is pushing them to breaking point. Burnout is rising, and we are losing skilled staff who can no longer absorb the emotional toll. This campaign is a call for compassion — because protecting our reception teams protects access to care. You don't know what happened on the call they just took..

With thanks to ‪@pvs_media‬

Current demand continues to exeed capacity.

We are under extreme pressure due to a combination of high demand, staff sickness, unfilled vacancies, and lack of GP locum availability.

Please consider how to access the appropriate help.

If we are full for the day you can still use Get medical help - NHS 111 or call 111 and you will be assessed on the basis of clinical need and urgency.

You can also access your local treatment centre through 111 Urgent care services - NHS (www.nhs.uk)

Your local pharmacy can help you with advice and minor ailments. Find a pharmacy - NHS (www.nhs.uk)

Thank you for your understanding and patience.

Respect NHS Derbyshire

Our staff are trying to give you the best quality care. Abusive behaviour will only reduce the quality of care you receive, please think before you speak to staff. Our staff have the right to refuse your care if you are abusive towards them.

Abuse means shouting, swearing, homophobic or racist language & nasty comments.

If you think we can improve the way the practice operates, please ask to discuss your comments with the practice manager. They can try to resolve your issue, or improve to give you the best care possible.

Our vision and values

We strongly believe in working cohesively in a caring and supportive environment. We strive on supporting people to achieve their full potential through personal development.

With regards to patients and the way we run our services, we strive to achieve the following 5 Ps:

Promise to do our best for patients by

Providing the highest standard of care

Promoting Patient Participation & Patient wellbeing

Practicing highest standards of hygiene

Protecting patient confidentiality & integrity