Practice News

1st Mar

Fit (sick) notes

From Fri 1st March we will no longer be accepting sick/fit note requests over the phone. Please submit these online this can be done via our website using the Online Triage button  or via the NHS app using your smartphone. Did you know you can also order repeat prescriptions via the NHS app to learn more


1st Mar

Relaunch of the medical online triage facility

**Update on the medical online triage trial


Following the successful trial of the medical online triage, from Monday 5th February, we are reintroducing the service. We will continue to monitor demand and capacity closely, with a view to expanding the access in the future. The number of requests will be managed according to our capacity on the day. Please keep checking the website for further updates

***Update on the medical online triage trial*

01.12.2023 - as our trial has finished the medical online triage facility will be now closed until re-launch in February 2024. Thank you to everyone who took part. 

Our trial is coming to an end and will close this Friday. We will audit the findings of the trial and we plan to have the medical side opened fully by early 2024. The admin side is still open 24/7 for any admin queries. For more information visit our website.


Dear Patients
Due to the demand and popularity of our online triage, we are looking to re-introduce the medical aspect of the system. This means that once again you will be able to contact us via our website regarding a medical matter. Currently, only administrative queries are received in this way.
However, as we learned from previous experience, we would like to do it in a more controlled and productive way. We understand that having a system that does not meet the expectations of our patients adds to the frustration (as previous survey results show) and therefore before we open it fully once again, we would like to iron out any possible difficulties before we re-launch it.
With this in mind, we will run a trial for 4 weeks, starting from Monday 6th November.
The option to submit your medical request will be open Monday-Friday from 6.00 a.m. and will close at 9.00 a.m. or once 20 requests have been received. Please head to our website and select Online Triage or go to the messages section on the NHS app to submit your clinical query.
We will carefully review this system each week during the trial and make adaptations as needed. Once the trial is finished, we will audit it fully with the view of relaunching it at the beginning of February 2024.

Thank you for your support with this. OSS Team.